At Pawartools.com, we understand that our customers have high expectations and we strive to meet and exceed those expectations. That’s why we’ve designed our return policies to be as clear and customer-friendly as possible. We’re committed to providing you with the best shopping experience, and our return policies are a key part of that commitment.

Eligibility for Returns

  • Returns are accepted within 30 days of purchase. This means that if you’re not completely satisfied with your purchase, you have 30 days to return the item.
  • Returns must be unused and in the same condition as received. This means that the item must be returned in its original packaging, with all tags and labels intact.
  • Returns must be returned to the original shipping address. We will not accept returns sent to a different address.

Processing Returns

  • To initiate a return, don’t hesitate to contact our customer service team at info@pawartools.com. We will provide you with a return authorization number (RA#) and detailed instructions on returning your item.
  • Once we receive your return, we will inspect the item and notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
  • If your return is approved, we will notify you of the status of your refund. Refunds will be processed, and a credit will automatically be applied to your original payment method, or we will notify you of the credit amount.

Non-returnable Items

  • Perishable items. Once opened, perishable items such as food, flowers, and cosmetics cannot be returned.
  • Licensed software. If your purchase is software or games downloaded or come on a disk, they cannot be returned once downloaded.
  • Hygiene products. Sanitary or hygiene products cannot be returned once opened.

Shipping

  • Refunds will be processed after your return is received and inspected. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • If you receive a refund, the credit will automatically be applied to your original payment method, or we will notify you of the credit amount.

Contact Us

If you have any questions regarding our return policy or need further assistance, please contact our customer service team at info@pawartools.com. We’re here to help!